Control Centre Assistant- Fixed Term until 31st October 2019.

Control Centre Assistant- Fixed Term until 31st October 2019.

Shift Pattern:

Four working days, four rest days that include x2 Day shifts/ x2 Night shifts.

Role Purpose:  

To be proactive in order to provide an outstanding level of customer service throughout the 24 hour period at Control Centre.


  • To understand the commercial activity, its impact on EBITDA and to ensure that efficient processes and solutions are implemented to enable optimum commercial results
  • To ensure adherence to LBA® Emergency Orders and to act as a key contact in the event of an emergency at the Airport managing, communicating and coordinating as necessary.
  • Monitor the Airport Fire Alarm system and support the Duty Manager in coordinating responses to activations and communications with outside services.
  • Monitor emergency alarms linked to third parties and coordinate timely responses to activations.
  • To liaise with the Airside Operations Unit to ensure the implementation and effective monitoring of service level agreements are met by the service providers.
  • Ensure all duties are effectively planned and resourced in order to deliver a high quality service
  • Monitor and deliver airport switchboard services out of operating hours.
  • Ensure the safe and efficient delivery of CCTV Camera Room operations and Car Park Management systems, whilst delivering outstanding customer service.
  • Ensure all cameras are operating and functioning correctly, liaising promptly with the Security Team Leader and Duty Manager on any issues.
  • Monitor the terminal and surrounding areas for suspicious behaviour by maintaining vigilance of the airports perimeter
  • Monitor access control and liaise with the Security Team Leader
  • Monitor the airports delivery area and associated camera checks   
  • Monitoring CCTV minimising breaches/incidents whilst liaising with LBA Security Services.
  • Manage the services to both PRM and Meet & Greet functions; ensuring excellent customer service is delivered.
  • Manage Terminal support functions associated with passenger flow, stand & gate planning and the arrivals process.
  • Deliver services to the Control Centre during peak times and out of operating hours. Assist with supporting the services of PRM and Meet & Greet.
  • Support the Airport Duty Manager in the operation of all Passenger Services, Facilities, Terminal Health and Safety and Car Park Operations.
  • Assist the Airports Fire Safety and Strategy teams in ensuring all areas of the Terminal comply with Fire Safety regulations.
  • Conduct regular Terminal Audits and report faults to the Terminal Maintenance, Projects and Communications departments.
  • Assist in protecting the UK Border by ensuring Airlines/Handling Agents adhere to Passenger Escorting processes.
  • Report Safety and Compliance related incidents to ensure investigations and preventative measures are implemented in a timely manner.


Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable history.

If you wish to be considered for this role please forward your CV with covering letter to or to Human Resources, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU. 

Closing date for applications is 15th February 2019.

Due to expected high volumes of applications if you have not had a response back from by the 28th February 2019, unfortunately you have not been successful on this occasion.