Control Centre Assistant Job Share

Control Centre Assistant Job Share

Role Introduction:

Control Centre Assistant Job Share role, operates on a shift pattern of two 05:00-17:00 shifts followed by six rest days.  

Role Purpose:  

To be proactive in order to provide an outstanding level of customer service throughout the 24 hour period at Control Centre. 


Responsibilities:

  • To understand the commercial activity, its impact on EBITDA and to ensure that efficient processes and solutions are implemented to enable optimum commercial results.
  • To ensure adherence to LBA® Emergency Orders and to act as a key contact in the event of an emergency at the Airport managing, communicating and coordinating as necessary.
  • Monitor the Airport Fire Alarm system and support the Duty Manager in coordinating responses to activations and communications with outside services.
  • Monitor emergency alarms linked to third parties and coordinate timely responses to activations.
  • To liaise with the Airside Operations Unit to ensure the implementation and effective monitoring of service level agreements are met by the service providers.
  • Ensure all duties are effectively planned and resourced in order to deliver a high quality service
  • Monitor and deliver airport switchboard services out of operating hours.
  • Ensure the safe and efficient delivery of CCTV Camera Room operations and Car Park Management systems, whilst delivering outstanding customer service. 
  • Ensure all cameras are operating and functioning correctly, liaising promptly with the Security Team Leader and Duty Manager on any issues.
  • Monitor the terminal and surrounding areas for suspicious behaviour by maintaining vigilance of the airports perimeter
  • Monitor access control and liaise with the Security Team Leader
  • Monitor the airports delivery area and associated camera checks
  • Monitoring CCTV minimising breaches/incidents whilst liaising with LBA Security Services.
  • Manage the services to both PRM and Meet & Greet functions; ensuring excellent customer service is delivered.
  • Manage Terminal support functions associated with passenger flow, stand & gate planning and the arrivals process.
  • Deliver services to the Control Centre during peak times and out of operating hours.  Assist with supporting the services of PRM and Meet & Greet.

 

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable history.

If you wish to be considered for this role please forward your CV with covering letter to recruitment@lba.co.uk or to Human Resources, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU. 


Closing date for applications is 11th January 2019.


Due to expected high volumes of applications if you have not had a response back from recruitment@lba.co.uk by the 18th of January 2019, unfortunately you have not been successful on this occasion.