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Shopping FAQs

Where can I find out more information about World Duty Free products and services?

Information on the Reserve & Collect service, price and returns policies can be found on World Duty Free’s FAQ page.

Where do I pick my World Duty Free Reserve & Collect order up?

Reserved orders made online should be picked up from the collection point in the World Duty Free store located after security on the first floor of our terminal.

Do I need to take my duty-free purchases on holiday with me?

For passengers flying within the UK and EU, when you shop in-store a free Shop & Collect service is on hand to store your purchases ready for your return trip. Our pick-up location is our main terminal reception after you’ve collected your luggage and cleared customs.

Does World Duty Free offer a loyalty scheme?

RED by Dufry is an app-based loyalty program offering discounts and rewards in World Duty Free stores.

Are there restrictions on the amount of duty-free I can buy?

If you are flying within the EU there are no restrictions on the amount you can purchase for personal use (there are some guidelines that exist for these amounts).

How will I know if I need to declare goods brought to the UK or pay customs charges?

You can bring some goods from abroad without having to pay UK tax or ‘duty’ (customs charges), as long as they’re for your own use.

Can I buy baby food or milk formula after airport security?

Boots in terminal departures is on hand for baby and toddler essentials including nappies, formula milk, food jars and baby wipes. You can also order online to collect at the airport store.

Can I buy toiletries and sun care after airport security?

In our Boots store you’ll find a fantastic range of health and beauty products; including sun care, toiletries and miniatures. Toiletries and sun care are also available in our other shopping outlets.

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