Jobs

Leeds Bradford® Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.  We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA® is creating a new team to deliver an excellent one-stop customer experience from start to finish whilst maintaining exceptionally high standards.

Role Purpose

The Customer Service team are a hardworking, fast paced, dynamic group and are the ambassadors of LBA®. The team’s responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100% satisfaction.

The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM) service.

Key responsibilities within the customer service team           

To deliver the operational activities of: 

• PRM service
• Ambulift Driving and Operation
• All Car Park Operation Duties including moving of customer vehicles
• Landside Bussing (If you have a PSV Licence and valid CPC only)
• Airside Bussing
• Control Centre operation
• To project a positive and professional image of the operation to staff, customers & business partners alike.
• Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. This could be greeting the customer, moving them through the terminal, or helping the customer on and off the aircraft.
• To operate and monitor the Parking and PRM computer systems.
• To deal with customers directly by answering queries and delivering excellent customer service.
• To safely move customers vehicles and park them securely.
• To ensure that you drive morale and keep a clear communication line to staff, managers, other business partners and customers 

Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business. 

Applicant competencies required are: 

·        Fluent English language capability, both written and spoken is essential.

·        Excellent customer service skills

·        Attention to detail and the ability to work in a busy environment.

·        Smart appearance

·        Good timekeeping and punctuality

·        Excellent communication with Customers, Airlines, Handling Agents and business partners

·        Resolve problems relating to customers 

Applicant Criteria: 

·        Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must             be able to provide a continuous five year checkable work history without any gaps of employment. 

·        Good computer skills

·        Ensure all daily tasks are complete in a given timescale

·        Use mobile / PDA / Tablets Applications and web based programs

·        Ensure full compliance to Safe Operating Procedures 

For driving duties: 

·        For driving duties, Full UK Driving License, held for a minimum of 3 years

·        Minimal Penalty points (3 or less) 

There is a multitude of varying roles within the daily operations. Training will be provided for all of the roles within the department. We have full time 42 hour a week and 21 hours part time vacancies. 

Salaries range from £20,803.86 to £22,993.74 for full time, and from £10.401.93 to £11,496.87 for part time. 

If you would like to apply, please send your CV and covering letter to luke.bramley@lba.co.uk

 Role Purpose 

Reporting to the Security Training Manager you will be responsible for the delivery of all Aviation Security Training at LBA, ensuring compliance with the National Aviation Security Training Programme (NASTP), National Aviation Security Programme (NASP)and LBA Security Standards and Training Quality Framework. 

Principal Accountabilities 

Corporate 

• To assist the Security Management Team in delivering corporate strategy in relation to aviation security to ensure all passengers receive a consistently high quality service to create an atmosphere which encourages commercial spend and generate repeat business. 

Operational 

• To assist the Security Management Team by delivering operational standards for security training which meet the regulatory requirements and complement the business strategic objectives. 
• To build and maintain effective working relationships with all staff both internally and externally. 
  

Aviation Security  

• To create, update training materials and media, deliver Security and Corporate training as required by the Security Training Manager in accordance with the DfT legislation and business objectives and to provide training to external companies where required. 
• To ensure the standard of security training remains effective and fully compliant with the relevant EU/ Department for Transport (DfT) Directions and the relevant training syllabus contained within the NASP. 
• Implement and maintain the LBA security training programme
• Conduct all mandatory and non-mandatory security training and annual refresher training as required whilst performance managing failure
• Ensure accurate training records are maintained and to provide reports and statistics to the Security Training Manager as required
• To ensure that the training resources are maintained and available as required
• To provide advice and support to the wider Airport community regarding training or compliance with security regulations and procedure
• To provide support, if required, to the Security Training Manager in regulatory audits and inspections
• Where external non-compliance is identified, support the Security Training Manager in investigations and recommend corrective action where necessary and perform checks to ensure rectification processes are in place and working effectively
• Where internal non-compliance is identified, carry out remedial action and provide feedback as part of the Airport’s rectification response to the regulator as required
• To coordinate, collate and where necessary, to undertake, assessment checks on Officer standards
• To support the improvement of standards and development of skills within the security operation through monitoring, overt and covert training and coaching
• To undertake the collection and dissemination of performance monitoring data to DfT and to use this data to provide remedial training or action for individuals where necessary.
• To provide feedback and remedial training following covert testing and to ensure actions are recorded onto a tracker
•  In conjunction with the Security Training Manager oversee EU/ DfT mandatory threat image recognition training delivered via e-learning 
• When required deliver specific training related to the installation of new technology and/or procedures
• To maintain personal competency by attendance at DfT mandatory courses
• Working on initiative and to be proactive in forward planning, delivering fast paced responses to tight deadlines
• To carry out any other duties as may be reasonably expected

Skills/ Knowledge/ Competencies

• Knowledge and understanding of relevant regulatory requirements
• Interpersonal skills, communication skills, ability to persuade and influence
• Ability to plan and organise, together with a methodical and detailed approach
• Aviation Security Manager level 3 essential
• Level 3 Award in Education accreditation (or equivalent) is essential
• RFX Instructors qualification essential
• Experience of training in aviation security within an airport setting is preferable

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the Company may require you from time to time to undertake additional duties within your capabilities.

The Airport Company reserves the right to vary the duties and responsibilities of staff under Conditions prescribed in local agreements. Thus, it must be appreciated that the above duties may be altered as the future changing needs of the service may require.

If you are interested in applying for this role, please forward your Covering Letter and CV to David Openshaw, Head of Security at the following email addresses Recruitment@lba.co.uk and avsecrecruitment@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU. 

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the HR team and business recovery, LBA ® is recruiting a HR Advisor to play a key role in the HR department, providing a professional and efficient HR service to the business, its managers and employees.

The HR Advisor, reporting directly to the HR Manager, will help shape, drive improved Company performance through the implementation, and development of people related policies and strategies.

Main Responsibilities

• Providing general and confidential administration support for all areas of the Company.  

• Work with the HR team to deliver a value adding HR service, which supports the achievement of the Company’s objectives and strategy, whilst ensuring that best practice is adopted with regard to the implementation of people management systems and practices.

• Provide first line and responsive HR support, coaching and guidance to line managers on employment relation issues to ensure legal compliance and minimise business risk.

• Provide first line support to managers in all aspects of people management, including performance processes and career development, to ensure the effective leadership and management of people at all times.

• Support the HR Manager in all aspects of people management, including managing grievance, discipline, and the termination of employment, as and when required.

• Support the HR Manager with consultation and negotiation meetings, as required.

• Support the HR Manager in advising the Company on the implications of current and proposed employment law, ensuring personal knowledge is kept up to date and that Company HR policies and employment practices remain compliant.

• Support the HR Manager with sickness absence management across the company and the occupational health process.

• Support recruiting managers with all areas of recruitment, as and when required.

• Run the Company’s induction programme for new employees into the business, as and when required.

• Assist in day to day queries from employees and managers, in person or via mail, being involved in resolving more complex queries or escalating to the HR Manager as and when required.
• Assist the HR administration team with any admin duties, as and when required.  

• Assist the HR Manager with reporting and analysis of information where required.

• Assist the HR and Payroll department in any ad-hoc projects, as and when required.

Person Specification

• CIPD Level 5 qualification is desirable or demonstrable equivalent experience.

• Previous experience of working in a HR environment is essential.

• Proven experience of providing a HR generalist service is desirable but not essential.

• Demonstrable experience of providing high quality advice and guidance to managers on people management matters.

• Excellent verbal & written communication.

• Exceptional interpersonal skills.

• Excellent organisational skills, accuracy and attention to detail.

• The ability to work in a fast-paced environment, managing multiple priorities to meet critical deadlines.

• Good knowledge and experience of Microsoft.

• Ability to work on own initiative, as well as part of a team.

• Proactive and flexible.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history without any gaps of employment.

Salary: Between £28,000 - £29,000 gross per annum.

If you are interested in applying for this role, please forward your Covering Letter and CV to Natalie Fisher, HR Manager at Natalie.fisher@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.   

Lounge Host (Front of House)

Leeds Bradford Airport (LBA) is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

Do you have a passion for delivering exemplary customer service? Do you want to be part of a team that works together to deliver a fabulous customer experience?

We are currently looking for enthusiastic people to join our team as Lounge Hosts to deliver a first class service to all our guests!

Contracts / Hours

  ·         Permanent and Seasonal (from March to October 31^st 2022) contracts available

    ·       21 hour and 42 hour contracts available on various shift patterns

Duties

·         Greeting and checking-in passengers to the Lounges

·         Ensuring the lounge is presentable at all times

·         Table clearing

·         Replenishment of refreshments throughout the day

·         Serving drinks from our fully stocked Bar

Key Requirements

·         Excellent customer service skills

·         Team player with the ability to work on your own initiative

·         Good communication skills and attention to detail

·         Punctuality and flexibility 

  ·       Previous hospitality experience advantageous, in particular bar service  

 Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.  

If you are interested in applying for this role, please forward your CV to lounges@lba.co.uk

Lounge Host (Back of House)

Leeds Bradford Airport (LBA) is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

Do you have a passion for delivering exemplary customer service? Do you want to be part of a team that works together to deliver a fabulous customer experience?

We are currently looking for enthusiastic people to join our team as Lounge Hosts to deliver a first class service to all our guests!

Contracts / Hours

  ·         Permanent or Seasonal (from March to October 31^st 2022) contracts available

    ·       37  hour contracts available on various shift patterns

Duties

·         Support Back of house with maintenance of standards, preparation and cleaning

·         Ensuring the lounge is presentable at all times

·         Table clearing

·         Replenishment of snacks and refreshments throughout the day

Key Requirements

·         Excellent customer service skills

·         Team player with the ability to work on your own initiative

·         Good communication skills and attention to detail

·         Punctuality and flexibility 

  ·       Previous hospitality experience advantageous, in particular bar service  

 Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year check-able work history without any gaps of employment.  

If you are interested in applying for this role, please forward your CV to lounges@lba.co.uk

Are you passionate about food?

Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA is recruiting a Permanent Full Time Chef for their Lounge operation.

Do you want to be part of a team that works together to deliver a fabulous customer experience?

The Lounge is looking for an enthusiastic chef to join their catering / kitchen team to deliver fresh, home cooked food to our guests.

Duties

·         To prepare, cook and deliver food in accordance with the agreed menu and Lounge Operating Procedures.

·         Follow recipes and/or product directions for preparing and cooking all varieties of foods.

·         Operate a variety of kitchen equipment.

·         To ensure the food offering is presented to a high standard.

·         Maintain stock levels, receive delivery of supplies, ensure stored correctly, rotate and maintain.

·         To assist with stock counts and complete the appropriate documentation.

·         To complete required stock checks including temperature checks as per the required schedule and complete the appropriate documentation.

·         Assist with clearing and organising the kitchen ensuring a high standard of hygiene.

·         Dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.

·         To assist with designing menu’s, we welcome your ideas and creativity!

Key Requirements

·         A team player with the ability to work on your own initiative.

·         Good communication skills and attention to detail.

·         Flexible and punctual.

·         Focused and calm in a busy environment.

  ·       Qualifications and experience of working in a fast paced commercial kitchen is desirable.  

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.  

If you are interested in applying for this role, please email your CV to lounges@lba.co.uk

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA is looking to recruit cleaning staff. We are looking for reliable and hard-working staff, with a professional attitude who will be courteous and welcoming to both passengers and staff at the Airport.

This role will be responsible for :-

·         Ensuring exceptional level of cleaning service is delivered across all areas of the Airport and to ensure all aspects of cleanliness exceed our customers’ expectations at all times.

·         Carrying out regular cleaning patrols of airport zones around the building both inside and outside of the terminal

·         Reporting any cleanliness and maintenance issues to the Cleaning Team Leader

·         Assisting departments with their reports of cleanliness issues and attend in an acceptable time to rectify the issue

·         Emptying waste bins or similar receptacles, transporting waste material to designated collection points

·         Sweeping floors with brushes or dust control mops

·         Mopping floors with brushes with or dust control mops

·         Mopping floors with wet or damp mops

·         Vacuuming and suction cleaning carpeted areas

·         Using electrically powered scrubbing and polishing machines to burnish, scrub, polish and spray clean floors

·         To dust, damp wipe, wash or polish furniture, ledges, window sills and external surfaces

·         Replenishing consumable items

·         Cleaning washrooms, including urinals, toilets and sinks

·         Using chemical agents as directed by the Cleaning Team Leader in the discharge of cleaning operations or maintenance procedures, in line with COSHH

·         Undertaking wall washing or inside window pane cleaning to a height no greater than body height plus an arms extension from floor level

Previous experience in a cleaning role, and knowledge of H&S legislations / COSHH is preferable but not essential.

This role requires flexibility as you will be working 6am – 6pm on a 4 on 4 off shift pattern.

Please note that successful applicants will undergo a CRB Check and will also need to undergo a 5 year employment and background check.

If you are interested in applying for this role, please send your CV and Covering Letter to Krystyna.mottram@lba.co.uk or Clint.chester@lba.co.uk

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

Role Purpose:

• Reporting directly to the Senior Maintenance Engineer, the Maintenance Engineer will play a key role assisting in maintaining and repairing new and existing assets within the terminal and outlying properties. 
• The post holder shall take a hands on approach to ensure LBA can deliver an outstanding passenger experience through continuous improvement and maintenance of the current assets.
• It will be the post holder’s responsibility to ensure all statutory maintenance and maintenance of the standards required as a UK CAA Approved Maintenance Organisation are upheld.
• Working as part of a small team, the post holder will work on a 3 on 3 off shift pattern, consisting of 2 earlies (05:00-16:00) and 1 late (08:00-19:00). Candidates are also required to have the flexibility to be on-call, during their shift set, for any business critical issues and occasionally cover annual leave.
• LBA requires the successful applicant to access the ‘Critical Part’ at the Airport.  To obtain access the applicant must provide evidence of a continuous five-year work history, they are subject to a basic criminal record check which demonstrates you do not have a criminal record and they successfully complete a General Security and Awareness Training course.

Role Responsibilities & Main Duties:

• Maintain and repair the HVAC services and fixtures associated with air handling units, single split AC units, VRF system’s & DX system’s within the airport terminal and outlying properties.
• Inspection and planned maintenance of the systems in line with the manufacture’s guidelines & compliance.
• Be involved and be expected to input into a variety of planned and reactive maintenance tasks ranging from plumbing, electrical, joinery, upkeep of baggage handling systems (including motors and belts) and other more general building repairs / maintenance.
• Complete works in line with PPM programme along with a mixture of reactive maintenance and project work.
• Strong communication skills and the ability to work under pressure.
• Update and maintain equipment maintenance documentation, logs and produce fault reports and record events in accordance with data capture requirements.
• Taking hands on approach when required to expedite and the restoration of any systems in the event of loss or impairment of normal service and to prioritise such work in favour of safety related systems.
• Support the Head of Engineering and deputies when requested.  
• Flexible attitude on working hours covering leave and call out for major issues.
• You will take hands on approach to create a first class service, always striving to improve asset availability, performance and quality resulting in an improved passenger experience.

In addition to the above responsibilities and tasks, which the job normally entails, you may, from time to time, be required to undertake additional or other duties as necessary to meet the needs of the company’s business on either a temporary or a permanent basis.

If you are interested in applying for this role, please forward your CV to Gavin Thompson, Engineering Manager at gavin.thompson@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.   

Salary:                                     £22,172

Location:                                 Leeds Bradford Airport

Remuneration Package:         Company benefits, discounts on merchandise, staff social events

Summary of Role:

We currently have an opportunity for a Retail Sales Associate to join our retail teams based at our fabulous stores across the Leeds area. This is an excellent opportunity for driven individuals who relish a challenge and are driven to succeed.

You will work as part of a team to welcome and serve customers in the store. You will advise customers, help them find specific items, make suitable recommendations, and complete their purchases by identifying customers' needs.

Main Job responsibilities:

·        Receiving, unpacking, and arranging new shipments from suppliers and vendors.

·        Arranging and labelling goods for display.

·        Assisting customers in finding the products they are looking for.

·        Processing customer payments at the checkout point/till.

·        Providing shopping advice and recommendations to customers

·        Cleaning and replenishing the store.

·        Supervise opening and closing of the store at the appropriate time.

 Equality & Diversity:

 As we are a diverse organisation that respects differences in race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity, we welcome all applications. We want everyone to feel valued and included in the football community and achieve their full potential. Leeds United is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate.

Safeguarding & Recruitment:

Leeds United is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment. All staff, whatever their role, will receive safeguarding training and be expected to champion the culture of 'safeguarding is everybody's responsibility.

 All applications can be emailed to Lynsey Farnworth, the HR Business Partner at lynsey.farnworth@leedsunited.com