Jobs

Role Purpose

This role offers a fantastic opportunity to join one of the UK’s leading regional airports. Based at Leeds Bradford Airport, this role is well suited to a passionate, communications minded individual who is ready to reach new heights. The ideal candidate will be well versed in implementing a Public Affairs and Communications strategy, with a strong track record of achieving business objectives by appropriately applying their skills and experience.

Principal Accountabilities

• Develop an understanding and empathy with the business aims and objectives of Leeds Bradford Airport (LBA) and to build the profile of the airport.

• To support the Executive and Senior Leadership Team in the overall delivery of LBA’s marketing & communications strategy.

• Developing excellent relationships with print, broadcast and digital media journalists to support the achievement of the airport’s external communications objectives

• To implement and enforce LBA brand policy.

• Draft articles and press releases, monitor media coverage and lead on all external media

• Prepare campaigns and content for multiple digital marketing channels within overall marketing plan aligning with the commercial and product direction.

• To interact with and help manage the airport’s social media accounts, including engagement with customer queries.

• To play an active role in the work with the airport’s stakeholder engagement programme including its relationship with relevant member organisations.

• Coordinate the PR communications plan for LBA in line with global brand messages and promotions for both consumer and trade.

Knowledge, expertise and qualifications

• Educated to degree level

• Experience in a media & communications role with a proven track record of delivering all aspects and knowledge of best practice techniques.

• Demonstrable success in planning and executing successful, multi-channel marketing campaigns.

• Experienced in Public Relations.

• A strong eye for content and success in brand management.

• Motivated, resilient and with the ability to build relationships and influence key stakeholders at all levels.

Personal Skills

• Excellent written and verbal communications skills

• Strong relationship management and influencing skills backed by sound analytical, strategic and creative thinking

• Proven experience within a communications department

• Ability to make sound decisions under pressure and work as part of a team to resolve urgent communications issues

• Excellent communicator and presentation skills with the ability to influence at all levels.

• Ability to organise and manage multiple tasks at same time.

• Self-reliant and independent working ability.

• Team player - desire to work as part of a small team.

• Hands on approach to work and a ‘can do’ attitude.

• Passionate about the aviation industry, travel and the Yorkshire region specifically.

• Enthusiastic about LBA’s products and company values.

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the Company may require you from time to time to undertake additional duties within your capabilities.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment. If you wish to be considered for this role please forward your CV with covering letter to recruitment@lba.co.uk or to Human Resources, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU.  

Basic salary up to £32,000 depending on experience plus uncapped bonus & car allowance 

We are looking for an experienced advertising sales person to join our fast growing advertising team at Leeds Bradford® Airport. If you are a star performer in your current role and have established contacts and relationships in the region then we want to talk to you. 

The Leeds Bradford® Airport advertising team has had a very successful year and is growing fast. We are looking for a winner to join this winning team who makes things happens and wants to be rewarded for their success in a role with fantastic opportunities for growth. Leeds Bradford® Airport now welcomes over 4 million passengers through our doors and is growing quickly. We are committed to employing high quality people who are ambitious and want to be part of our exciting development plans, whilst delivering outstanding customer service. 

You will have the ability to: 

• Identify and source new leads and potential customers both over the telephone and through face to face meetings 
• Close sales and maintain a high level of customer service 
• Develop relationships with third party stakeholders
• Identify and secure advertising revenue towards business objectives 
• Exceed targets and deliver outstanding performance 

Reporting to the Head of Advertising Sales, you will be experienced in managing multiple projects in a fast paced environment. With strong verbal and numerical skills you will have previous experience of delivering to agreed revenue targets and KPI’s. You will have excellent communication, administrative and organisational skills, with a strong financial and commercial acumen and the ability to deal with both internal and external customers to identify opportunities to drive business objectives/targets/performance. 

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment. If you wish to be considered for this role please forward your CV with covering letter to recruitment@lba.co.uk or to Human Resources, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU. 

Due to expected high volumes of applications if you have not had a response back from recruitment@lba.co.uk within 14 days of your application, unfortunately you have not been successful on this occasion.

Full-time permanent position, 37.5 hours per week

Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people to support our exciting plans for the future, who are ambitious to succeed, whilst delivering an outstanding service for our customers. 

LBA is recruiting a Security Trainer to join the current team.  Reporting to the Security Training Manager, you will be responsible for the delivery of all Aviation Security Training at LBA, ensuring compliance with the National Aviation Security Programme (NASP), EC Legislation and LBA Security Standards

Experience of training in aviation security within an airport setting is preferable.

A flexible approach is essential and applicants must have a 5-year checkable work history and will be required to complete a basic DBS disclosure.

Responsibilities

• To create, update and deliver Security and Corporate training as required by the Security Training Manager in accordance with the DfT legislation and business objectives and to provide training to external companies where required.
• To ensure the standard of security training remains effective and fully compliant with the relevant EU/ Department for Transport (DfT) Directions and the relevant training syllabus contained within the NASP.
• Implement and maintain the LBA security training programme.
• Conduct all mandatory and non-mandatory security training and annual refresher training as required whilst performance managing failure.
• Ensure accurate training records are maintained and to provide reports and statistics to the Security Training Manager as required.
• To ensure that the training resources are maintained and available as required.
• To provide advice and support to the wider Airport community regarding training or compliance with security regulations and procedures.
• To provide support, if required, to the Security Training Manager in regulatory audits and inspections.
• Where external non-compliance is identified, support the Security Training Manager in investigations and recommend corrective action where necessary and perform checks to ensure rectification processes are in place and working effectively.
• Where internal non-compliance is identified, carry out remedial action and provide feedback as part of the Airport’s rectification response to the regulator as required.
• To coordinate, collate and where necessary, to undertake, assessment checks on Officer standards.
• To support the improvement of standards and development of skills within the security operation through monitoring, overt and covert training and coaching.
• To undertake the collection and dissemination of performance monitoring data to DfT and to use this data to provide remedial training or action for individuals where necessary.
• To provide feedback and remedial training following covert testing and to ensure actions are recorded onto a tracker.
• In conjunction with the Security Training Manager oversee EU/ DfT mandatory threat image recognition training delivered via e-learning.
• When required deliver specific training related to the installation of new technology and/or procedures.
• To maintain personal competency by attendance at DfT mandatory courses.
• Working on initiative and to be proactive in forward planning, delivering fast paced responses to tight deadlines.
• To carry out any other duties as may be reasonably expected.

Skills/ Knowledge/ Competencies

• Knowledge and understanding of relevant regulatory requirements
• Interpersonal skills, communication skills, ability to persuade and influence
• Ability to plan and organise, together with a methodical and detailed approach
• Security Manager level 3 essential
• Level 3 Award in Education accreditation is essential
• RFX Firearms and explosives Level 5 essential

To apply, please send your current CV and covering letter to:

Carole Ballinger – Security Training Manager

Email: Carole.ballinger@lba.co.uk

Post: Leeds Bradford Airport, Leeds, LS19 7TU

Closing date for applications is Friday 31 May 2019 17:00. 

Fixed Term Vacancies - Part time - £8,573.38 per annum - working 21 hours per week 

Leeds Bradford® Airport (LBA™) is one of the fastest growing regional airports in the UK, welcoming 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers. 

To support the future growth of the Airport, LBA™ is now recruiting for a number of part time & full time Security Officers who can deliver an excellent customer experience, whilst maintaining exceptionally high standards.

Applicants should be flexible and available for shift work, which includes early morning start times, on a roster pattern to suit the needs of the business. Covering the following duties: 

• Documentation checks 
• Passenger preparation for the security process and loading of bags in preparation for x-ray screening 
• X-ray screening duties, to screen passengers belongings by the use of x-ray equipment 
• Searching of passengers and their luggage 
• Patrol and guarding duties Full induction training will be delivered to all successful applicants. 

 Applicant competencies required are: 

• Fluent English language capability, both written and spoken is essential. 
• Excellent interpersonal and customer service awareness and skills are essential. 
• Attention to detail and the ability to remain focused in a busy environment. 
• Smart appearance; 
• Punctuality; 

Applicant Criteria:- 

• Full five year checkable work history. 
• Full details and dates of all periods of employment/unemployment/education must be given on the application form for the past 5 years. 
• Reasonably fit due to physical aspects of job and prepared to stand for fairly long periods. 
• Must have valid Passport/Drivers Licence. 
• Must be resident in the UK for a minimum of 3 years to obtain government clearance 

Closing date for applications is 17th May 2019. Due to expected high volumes of applications it will not be possible to contact all applicants. 

Please submit a covering letter and CV's to recruitment@lba.co.uk. Alternatively CV’s with a covering letter can be sent in the post to the Security Manager, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU.

Various flexible summer contracts available

Minimum 17.5 hours per week, £8.21 per hour 

Role Purpose

To assist Passengers with Reduced Mobility on their entire journey through the airport from their designated arrival point. To present passengers through Security processes, assisting with their hand luggage & baggage, ensuring a seamless, customer focused service at all times. To act as a Banks person, marshalling vehicles on/off aircraft and to ensure the health and safety of yourself and others who may be associated by your work activities.

Key Responsibilities

• Ensuring team work at all times, provide a customer focused service to all passengers, team members and business partners, reflecting a positive image on yours and the company’s service delivery. 
• Responsible for adhering to and exceeding set service level agreements of passenger assistance, with our airline partners. Complete job allocation documents or use a handheld device (PDA) 
• Assisting the company in carrying out any other reasonable duties it feels necessary to further the aims of the business and passenger experience. 
• Competently carry out your duties and responsibilities aligned to the specialised training delivered to the role. 
• Take responsibility for reviewing safe systems of work prior to the commencement of the work activity. Acknowledge and accept a personal responsibility for safety. 
• In accordance with company procedures, raise, escalate and record safety issues ie; near misses. 
• Assist in the marshalling of vehicles operating on the apron associated to the delivery of the PRM service. 
• To ensure wheelchairs are collected from around the Terminals and car parks etc, and placed at designated storage areas both Airside and Landside.

Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business. Please note public transport to/from LBA does not operate 24 hours.

Applicant competencies required are:

• Fluent spoken English is essential.
• Excellent interpersonal and customer service awareness and skills are essential.
• Attention to detail and the ability to remain focused in a busy environment.
• Smart appearance
• Punctuality

Applicant criteria:

• Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment. 
•  Physically fit due to physical aspects of job and prepared to be active for long periods of time. 

To apply for this role, please send a covering letter along with your up to date CV to: recruitment@lba.co.uk or postal applications to PRM Manager, Leeds Bradford Airport, Leeds, LS19 7TU

Closing date for applications is 28/6/19

Meet and Greet Control Centre Assistant, operates on a shift pattern of x4 earlies 0500hrs-1400hrs followed by 2 days rest, then x4 lates 1400hrs – 2300hrs followed by 2 days rest and repeat.

Temp contract until 31st October, 42 hours per week, £8.21 per hour.

Responsibilities

• Deliver services to the Control Centre during peak times ensuring the safe and efficient delivery of CCTV Camera Room operations and Car Park Management systems, whilst delivering outstanding customer service.
• Support the services to Meet & Greet functions; ensuring excellent customer service is delivered
• Move a variety of customer vehicles from when they arrive into storage and move them back in time for when the customer returns

Key Requirements

• Team player with the ability to work on your own initiative
• Good communication skills
• Punctual and flexible to cover shifts
• 3 years + clean driving licence
• Team player with the ability to work on your own initiative

If you wish to be considered for this role please forward your CV with cover letter to chris.joy@lba.co.uk Car Park Operations Supervisor.

Applicants must have a 5-year checkable work history and will be required to complete a basic CRB disclosure. 

£8.21, 24.5 hours per week

Leeds Bradford Airport now welcomes nearly 4 million passengers through our doors and is looking to grow further. We are committed to employing high quality people who are ambitious and want to be part of our exciting development plans, whilst delivering outstanding customer service.

To help us achieve this we are seeking highly motivated people with a positive attitude and the right approach when providing a service to our passengers and customers. To support the growth and increase in passenger numbers, Leeds Bradford Airport is now recruiting to join our established Car Parks team.

This is a challenging and exciting role, in which no two days are ever the same. You will work on a shift pattern, across 24 hours a day/7 days a week, therefore flexibility is key.

Duties

• Greeting and checking-in of customers as they arrive at the Car Park reception
• Moving and storing a variety of customer vehicles to ensure that they are stored in line with protocol
• Ensure customer vehicles are available on the correct date and time when the customer returns
• Transportation of customers to/from the terminal building by bus (PSV licence not required)
• Providing an excellent customer service to all arriving and departing customers

Key Requirements

• Must possess excellent organisational skills
• Hold a clean Driver’s Licence and no less than 3 years driving experience
• A friendly manner, a welcoming smile and excellent customer service
• Immaculately presented (uniform provided)
• Previous customer service experience advantageous
• Team player with the ability to work on your own initiative
• Good communication skills and attention to detail
• Punctual and flexible to cover 24/7 shifts
• Flexible approach to working hours/duties

Please note, successful applicants will undergo a CRB check and will need to undergo a 5-year employment/background check, in order to obtain an Airport ID pass. To apply for this role please send your current CV and covering letter to chris.joy@lba.co.uk or post to Recruitment Department, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU.

Full-time and part-time hours available 

The Role

You will provide excellent customer service at all times and attend to customer needs in a prompt and friendly fashion. You will ensure deliveries are received and checked accurately as well as ensuring that shelves are stocked and well presented. The role will also include cash handling and daily reconciliation.

The Ideal Candidate

We are looking for outgoing candidates who will ideally have some experience in a customer service/ retail environment, however, this is not essential as full training will be given.

Candidates must be flexible and will be required to cover various shifts with early morning shifts starting at 4.00am

Interested candidates should forward a copy of their C.V and cover letter to chris.shepherd@leedsunited.com

Candidates must be able to get to and from Leeds Bradford Airport - LS19 7TU 

Passionate about customer service? Want to join an established, diverse and growing retailer? Join out travel stores at Leeds bradford airport.

Shifts vary from full time to part time.

Shift patterns are 5am - 1pm, 1pm - 8pm and 4pm - 11:30pm 

Must have a passport or driving licence also a 5 year clear criminal record.

Please email your cv to Laura Rice at  branch_leeds_brad@whsmith.co.uk

£8.21, 42 hours per week, 4 on 2 off, Contract until October 

This is a challenging and exciting role, in which no two days are ever the same. You will work on a shift pattern, across 24 hours a day/7 days a week, therefore flexibility is key.

You will be required to provide a professional service to our arriving and departing passengers and will be responsible for the following Duties:

• Assist all customers, as and when required, throughout the entire Car Park operation
• Ensure that traffic flows are maintained at all times and that accurate and timely information is provided to both Car Park users and internal colleagues
• Ensure all equipment is fully operational on a daily basis. This includes initial fault finding and rectification and cleaning of the equipment
• Emptying and restocking of coins/receipts in entry/exit columns as required
• Ensuring all areas are clean, tidy and litter picking duties are completed in all areas as per protocol
• All trolleys collected and replaced in bays at all times, making them available to passengers landside and within International/Domestic Arrivals
• Assist Car Park users who may have issues with entry/exit or payment issues
• Provide traffic management at peak times within the Express car park (and other areas, as necessary) and to provide assistance in the event of equipment failures
• Any other duty as reasonably requested by the Car Park Operations Supervisor

Key Requirements:

• Provide excellent customer service to all arriving/departing customers. Previous customer service experience advantageous
• Team player with the ability to work on your own initiative
• Good communication skills
• Punctual and flexible to cover 24/7 shifts
• Driving licence essential 

Please note, successful applicants will undergo a CRB check and will need to undergo a 5-year employment/background check, in order to obtain an Airport ID pass. To apply for this role please send your current CV and covering letter to chris.joy@lba.co.uk post to Recruitment Department, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU. 

Competitive salary, Permanent, Full-time

Duties:

• Assist all customers, as and when required, throughout the entire Car Park operation
• Ensure that traffic flows are maintained at all times and that accurate and timely information is provided to both Car Park users and internal colleagues
• Assist with transportation of passengers to/from the terminal as and when required during the peak periods.
• Ensure all equipment is fully operational on a daily basis. This includes initial fault finding and rectification and cleaning of the equipment
• Emptying and restocking of coins/receipts in entry/exit columns as required
• Ensuring all areas are clean, tidy and litter picking duties are completed in all areas as per protocol
• All trolleys collected and replaced in bays at all times, making them available to passengers landside and within International/Domestic Arrivals
• Assist Car Park users who may have issues with entry/exit or payment issues
• Provide traffic management at peak times within the Express car park (and other areas, as necessary) and to provide assistance in the event of equipment failures
• Any other duty as reasonably requested by the Car Park Operations Supervisor

Key Requirements:

• PSV licence essential
• Team player with the ability to work on your own initiative
• Good communication skills
• Punctual and flexible to cover 24/7 shifts
• Driving licence essential
• Provide excellent customer service to all arriving/departing customers. Previous customer service experience advantageous

Please note, successful applicants will undergo a CRB check and will need to undergo a 5-year employment/background check, in order to obtain an Airport ID pass. To apply for this role please send your current CV and covering letter to chris.joy@lba.co.uk post to Recruitment Department, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU.   

Competitive Salary Permanent, Part-Time (35 hours)

To help us to continue to deliver a safe environment for all we are looking to recruit an individual experienced in compliance and maintaining standards, to ensure safety is given the highest priority in our service yard, waste management processes and back of house areas. These areas must be maintained in a manner that is compliant with statutory legislation, site rules and the terms and conditions set out in the LBA environmental policies.

Reporting to the Health, Safety and Risk Manager, you will be an enthusiastic individual, passionate about maintaining established standards and enforcing site rules. You will have good experience of dealing with a range of stakeholders and be able to demonstrate adherence to health and safety standards.  

Purpose

The purpose of this role is to ensure adequate management of the service yard and back-of-house areas to minimise associated risks and to maintain adequate standards for these areas.

The role will be on a 4-on, 2-off shift pattern between the hours of 6am-10pm.

Key Objectives

• Ensuring Service Yard users comply with the health and safety policy and site rules at all times
• Co-ordinate deliveries and waste collections, ensuring vehicles are managed appropriate to the confines of the area.
• To act as liaison between the relevant departments, contractors and other relevant parties in all operational and general health & safety and environmental issues.
• Co-ordinate the movement of personnel in the area in the event of Terminal evacuations and Emergency events
• Ensuring that all accidents, near misses and incidents are reported on SIR in a timely fashion.
• Carryout recorded inspections and log faults for all areas
• To provide advice/guidance, assistance and technical help in all aspects relating to service yard and back of house operations
• Ensuring all parties keep all areas clean and tidy
• Issue non-compliance notices to any party not adhering to site rules
• Answering queries and assisting members of the public
• Ensuring all service yard users comply with LBA's Waste Policy and Waste Management Protocol.
• Ensuring any spillages are managed and reported on the LBA Safety Incident Reporting System (SIR).
• Any other duties deemed as reasonable within the scope of the job role

Knowledge & Skills

• Customer focussed with excellent interpersonal skills to build and maintain strong relationships with key stakeholders
• Strong leader with the ability to motivate and inspire others
• Be reliable and enthusiastic, be happy to muck-in and do whatever needs doing
• Have good customer service skills
• To demonstrate a willingness to learn about the function and operation of an airport and the interrelationship between the airport, business partners and contractors

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable history.

If you wish to be considered for this role, please forward your CV with covering letter to recruitment@lba.co.uk or to Human Resources, Leeds Bradford Airport, Whitehouse Lane, Leeds, LS19 7TU.